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Tales from the Secret Giver: Summertime and
the giving is easy

Tales from the Secret Giver is a semi-regular column sharing insights, ideas, statistics, feedback and anecdotes from JGA’s Secret Giver scheme – a comprehensive mystery shopping and benchmarking programme for the voluntary sector, tracking and analysing every communication from nearly fifty charities across a wide range of causes. And still it rains. But maybe, just maybe, there’s a glimmer of summer on its way. While watching the raindrops race down the window pane, it seemed an opportune time to review three