Tales from the Secret Giver is a semi-regular column sharing insights, ideas, statistics, feedback and anecdotes from JGA’s Secret Giver scheme – a comprehensive mystery shopping and benchmarking programme for the voluntary sector, tracking and analysing every communication from nearly fifty charities across a wide range of causes. And still it rains. But maybe, just maybe, there’s a glimmer of summer on its way. While watching the raindrops race down the window pane, it seemed an opportune time to review three
JGA News
